About Us

Reliable IT Services: Trusted IT Support with Personal, Professional Service

With over 25 years of combined experience in the IT industry, Reliable IT Services Ltd was founded on a simple but powerful belief: every client—no matter the size or sector—deserves high-quality, dependable IT support delivered by people who genuinely care about their business. Our commitment is to provide not just technical expertise, but a trusted partnership where your success is our priority.

Our Journey: Building Reliable IT Services from the Ground Up

Reliable IT Services was born from a decade of hands-on experience working within the technology sector. During those formative years, we supported companies ranging from small family businesses to mid-sized enterprises through significant challenges like digital transformation, legacy system modernisation, and meeting the evolving demands of cybersecurity and IT compliance.

Over the past 15 years, we’ve transformed that experience into a client-focused company based in Edinburgh, serving the wider Midlothian region and beyond. Our goal has been consistent throughout: to deliver expert, reliable IT services that simplify operations, improve security, reduce downtime, and help businesses run smoothly every day. We pride ourselves on long-term client relationships, earned through transparency, responsiveness, and a deep understanding of the unique needs faced by each business we support.

What Sets Reliable IT Services Apart?

Personal Service. Professional Standards.

We understand the frustrations many small and mid-sized businesses experience with traditional IT providers. Being passed around from one support agent to another, waiting in endless phone queues, or receiving impersonal chatbot responses can be a source of stress—and lost productivity.

At Reliable IT Services, that’s not how we operate. Every client is assigned a dedicated point of contact—a real person who knows your business inside out. This means faster responses, clearer communication, and a trusted advisor who can anticipate your needs rather than simply react to problems.

Whether you’re a five-person company or a larger organisation with a lean internal IT team, you’ll always interact with the same professional. This continuity leads to fewer misunderstandings, quicker problem resolution, and ultimately better business outcomes.

Local Presence with National Reach

While our roots are firmly planted in Edinburgh and Midlothian, providing trusted IT services locally, our expertise—especially in the specialist area of HCL Domino support—extends across the UK.

Many organisations using Domino platforms struggle to find reliable, professional support as fewer IT providers maintain skills in this area. We continue to offer expert support, consultancy, and administration services for Domino users nationwide, ensuring legacy systems remain secure, compliant, and efficient.

Our Core IT Services

At Reliable IT Services, we focus on two core areas where businesses often need the most help: IT Consultancy and IT Support. Both are delivered with a clear emphasis on reliability, practicality, and long-term value.

IT Consultancy: Practical Guidance Backed by Experience

Planning a major IT upgrade or digital transformation can be daunting. You may be expanding your office, migrating to the cloud, or simply evaluating whether your current IT infrastructure can handle future growth.

Our consultancy approach is pragmatic and rooted in decades of hands-on experience. We don’t believe in overcomplicating solutions or chasing shiny new technology trends. Instead, we help you understand what will work best for your unique circumstances.

We have extensive sector knowledge across industries including:

• Food Manufacturing: Where traceability, regulatory compliance, and operational uptime are critical.
• Legal: Where confidentiality, data integrity, and compliance with regulations like GDPR are paramount.
• Insurance: Demanding secure, reliable systems that manage complex data workflows.
• Medical: Needing highly secure, compliant IT to protect sensitive patient data.
• Civil Engineering: Where data accuracy, collaboration, and secure remote access are vital for project success.

This industry insight means we can tailor recommendations that address real-world challenges while meeting regulatory and operational requirements.

IT Support: Fast, Effective, and Flexible

When IT systems fail, the impact can be immediate and costly. Downtime, security breaches, or slow systems don’t just frustrate staff—they directly affect your bottom line.

We offer fully managed IT support to small and medium businesses, ensuring your technology infrastructure remains secure, efficient, and always ready. Our support services include:

• Remote and onsite IT troubleshooting and problem resolution
• Network and server maintenance and repair
• Microsoft 365 and email management
• Cybersecurity measures and patch management to prevent threats
• Data backup and disaster recovery planning
• Domain and Active Directory administration

For larger businesses, we act as trusted partners, providing expert assistance on complex projects or legacy system support where your internal IT team requires augmentation.

Our flexible support model means you get exactly what you need—whether that’s full-service coverage or targeted help for specific challenges.

Technology That Works: No Fads, Just Results

The IT industry is flooded with buzzwords, new platforms, and “must-have” technologies that promise the moon. At Reliable IT Services, we take a different path.

Our philosophy is simple: recommend and implement proven, reliable technology that delivers long-term value. We avoid fads and hype in favour of solutions that reduce risk, lower maintenance costs, and just work—day in, day out.

This approach ensures fewer surprises and more predictable outcomes, letting you focus on your business, not your IT.

Specialists in HCL Domino

HCL Domino remains a powerful, secure platform trusted by many UK businesses for mission-critical applications. While many providers have moved away from Domino, Reliable IT Services has retained deep expertise in this niche area.

We provide full support, administration, integration, and consultancy services for Domino users across the UK. Whether maintaining your existing environment or planning a migration strategy, we bring decades of experience to ensure your systems remain secure, compliant, and optimised.

Start with a Free, No-Pressure Consultation

We firmly believe that successful IT partnerships begin with a conversation.

That’s why we offer a free, face-to-face initial consultation with no obligations. This meeting allows us to get to know your business, understand your IT challenges, and tailor our advice accordingly.

Our clients tell us this is the best way to ensure a strong fit and get the most value from our expertise from day one.

We’re confident in our services and proud of the relationships we’ve built. We’re always happy to share client testimonials or even connect you directly with customers who have trusted us for years.

Contact Reliable IT Services Today

If you’re ready to work with a dependable IT partner who delivers personal, professional service, we’re here to help. Whether you’re based in Edinburgh, Midlothian, or anywhere in the UK needing HCL Domino expertise, Reliable IT Services has the experience and commitment to support your success.