Privacy Policy

Reliable IT Services Ltd – Privacy Policy
Last updated: 17th September 2025

Reliable IT Services Ltd (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Reliable IT Services Ltd is the data controller of your personal data.

Contact details:
Reliable IT Services Ltd
2 – 4 Salamander Place
Edinburgh
EH6 7JB
Email: info@reliableit.co.uk
Phone: 0131 654 0272

2. What Information We Collect

We may collect and process the following personal data:

  • Contact details: name, email address, telephone number, business address.
  • Business information: company name, job title, IT system details relevant to our services.
  • Website usage data: IP address, browser type, and pages visited (via analytics and cookies – see our Cookie Policy).
  • Communications: enquiries, emails, phone calls, and other correspondence with us.

3. How We Use Your Information

We use personal data for the following purposes:

  • To provide IT consultancy, support, and related services.
  • To respond to enquiries and manage our client relationships.
  • To meet contractual and legal obligations.
  • To improve our website and services.
  • To send you relevant updates or marketing communications (where permitted – you can opt out any time).

4. Lawful Bases for Processing

We process your data under the following lawful bases:

  • Contract – to deliver agreed services.
  • Legal obligation – to meet regulatory or statutory requirements.
  • Legitimate interests – to operate and improve our business.
  • Consent – where you have explicitly given permission (e.g., marketing).

5. Sharing Your Data

We do not sell or trade personal data. We may share data with:

  • Trusted service providers (e.g., cloud hosting, email, IT systems) who act as processors under contract.
  • Regulators, auditors, or legal authorities where required by law.
  • Subcontractors assisting with service delivery, bound by confidentiality and security standards.

6. International Transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards are in place (such as adequacy decisions or standard contractual clauses).

7. Data Retention

We retain personal data only as long as necessary for business, legal, or regulatory purposes. When data is no longer needed, it is securely deleted or anonymised.

8. Security Measures

We apply appropriate technical and organisational measures to protect personal data, including encryption, access controls, secure storage, and regular system monitoring.

9. Your Rights

Under the UK GDPR, you have the right to:

  • Request access to the personal data we hold about you.
  • Ask us to correct inaccurate or incomplete data.
  • Request erasure of your data, where legally permissible.
  • Restrict or object to certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Data portability – request a copy of your data in a machine-readable format.
  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk