Managed IT Support in Edinburgh.

Fast. Professional. Straight Talking.

Straightforward, reliable, managed IT support for small and medium-sized business across Edinburgh, Lothians & Scotland

Book a Free Call Now How Managed IT Support Works
Managed IT Support in Edinburgh being delivered in person

Managed IT Support That Just Works

Proactive monitoring

Issues spotted and fixed before they cause downtime.

Unlimited support

No hidden fees or banks of hours to worry about. Use as much as you need.

Local expertise

Time served, certified staff provide on-site help when needed & remote support for fast fixes.

Security built in

Guidance on cyber security and compliance with standards like PCI DSS & Cyber Essentials.

What’s included in Our Support

Standard Managed IT Support

  • Unlimited remote support via email and phone
  • Patch management for Windows, macOS, and critical applications
  • Backup monitoring to ensure data is protected and recoverable
  • System monitoring of servers and key devices
  • Email management (basic administration, mailbox support)
  • New User starting and user leaving (account setup/deactivation, password resets)
  • Basic device and software inventory (who has what, what’s installed)
  • Access to IT guidance for day-to-day operational questions
  • Security suite (Anti-spam, Anti-phishing, Anti-malware and Anti-spoofing protection)
  • Advanced Threat Defence (proactive protection against zero-day threats that analyses suspicious files in an isolated cloud sandbox environment)
  • Each user covered for one computer and one company controlled mobile phone

Premium Managed IT Support

  • On-site visits as required to resolve issues or assist with projects
  • Quarterly IT reviews
  • Assess IT infrastructure, performance, and security
  • Review compliance with regulations (e.g., GDPR, PCI DSS if applicable)
  • Recommend upgrades, replacements, or process improvements
  • Provide an IT road map for business growth and future-proofing
  • Monthly service reports summarising support tickets, system health, and key metrics
  • Backup verification & disaster recovery checks
    Network device monitoring (routers, switches, Wi-Fi, firewalls)
  • End-of-life planning for hardware and software
    Priority support for urgent requests

Choose the package that suits your business and scale up as you grow.

We realise that everyone’s needs and wants are slightly different once the basics are covered. That’s why we also offer custom support packages and support add-ons. If neither of our support packages covers exactly what you are looking for try our Custom IT Support page.

Simple, Transparent Pricing

We keep things simple:
one fixed monthly fee, tailored to the size and needs of your business.
No per-call charges.
No hour banks to keep track of.
Transparent pricing agreed upfront.

Standard Managed IT Support

£35

ex VAT per user, per month (min. 5 users)

Unlimited Remote Support
Comprehensive Patch Management
Backup Monitoring & Verification
System & Device Monitoring
Email Administration
New Starters and Leavers
Device & Software Inventory
Day-to-Day IT Guidance
Security Suite Protection
Advanced Threat Defence
PC and Phone covered per User

Build My Price

Premium Managed IT Support

£55

ex VAT per user, per month (min. 10 users)

Same as Standard plus…
On-Site Support Visits
Monthly Reports & Quarterly IT Reviews
Infrastructure & Performance Assessment
Compliance Review
Upgrade & Process Recommendations
IT Roadmap Planning
Backup & Disaster Recovery Checks
Network Device Monitoring
End-of-Life Planning
Priority Support

Build My Price
Compare Managed IT Support Plans

Why Local Businesses Choose Us

When you choose Reliable IT Services for Managed IT Support in Edinburgh, you’re getting more than a helpdesk. You’re getting a partner who knows your sector and understands the challenges of running a business in the real world.

  • Cyber Essentials certified
  • Microsoft Partner
  • Dell Partner
  • 15+ years in business, 25+ years industry experience
  • Trusted across construction, legal, medical, food manufacturing, professional services and many other business sectors
  • Personal service a single point of contact who knows your business.
  • Independent and locally based in Leith & Midlothian
  • Supporting businesses across Edinburgh, Midlothian, East Lothian, West Lothian and Fife.

We don’t chase trends. We deliver reliable, proven technology that keeps you working securely.

How We Work With You

Getting started is simple:

  1. Free initial meeting — we get to know your business and IT setup.
  2. Setup & monitoring — we put your systems under our care.
  3. Proactive support — spotting and fixing problems before they cause downtime.
  4. Fast fixes — remote or on-site, when you need us.
  5. Regular reviews — to keep your IT aligned with your business goals.

  • Support is Excellent

    The support is excellent. Our system is continually improving. We have no hesitation in recommending their services and value for money.
    Arif Sheikh
    Restaurateur

  • Saved Us Money

    Advised us very well and understood our requirements. Professional service that definitely saved us money
    Philip Chambers
    Home Handyman

  • Prompt And Efficient

    Extremely helpful and deals with any queries very promptly and efficiently.
    Glenda Douglas
    Industry Membership Association
Technician monitoring systems for a Managed IT Support in Edinburgh customer

While we treat every client as an individual, we need to make the basics the same for every Managed IT Support in Edinburgh client. In fact we need to do that for our Managed Support clients wherever they are based. This allows us to serve you in the best way we can. The following list outlines what you can expect from us:

  • Contract Signing – all of our contracts run on a 30 day rolling basis with an initial 90 day tie in.
  • Pre Contract Start Day – we gather details of your systems either from yourselves or your existing provider.
  • First Day – the exciting part! We treat this day as an on site discovery day where we check the information that we have gained before now is accurate and up to date. Then we enrol each system onto our monitoring and remote support system. We even try to track down any systems we don’t have details about (there tends to always be one that has been forgotten).
  • Amnesty Day – very early on in the contract we agree a day with you to act as IT Amnesty Day. This is where we ask everyone to let us know of any lingering IT problems that they have been having and we attempt to solve them there and then. Where they can’t be solved immediately, we will log the issue so that we don’t lose track of it, and make sure that this is followed up for you.

With Pay As You Go IT Support people typically wait until something is broken before calling to have it fixed. Managed IT Support is proactive with monitoring checking your system health regularly and helping fix things before they become a problem. Then when something does break (eventually something WILL break) the work needed to fix it doesn’t add to your costs – the support is truly unlimited: it’s the IT equivalent of having a limo driver ready at your beckon call instead of having to order an Uber and hoping that there isn’t a price surge.

Absolutely! We are a very friendly bunch and like working with other techno geeks. Whether you need expertise in particular areas or some great IT generalists to backup your internal workers we have got you covered. This is probably something that we would need a chat about though to make sure we can do exactly what you want us to do. In fact, Managed IT Support in Edinburgh may not be the best option for you. Give us a ring using the [Call Now] button at the top of the screen.

You certainly can. With our 30 day rolling pricing, you can switch between package types at any time with 30 days notice. The one thing we don’t allow though is having two different packages in one business – we tried that once and it didn’t work well. As long as all the people you are covering are either all Standard, all Premium, or all Custom we are good.

We do cover other areas, but this page is about Managed IT Support in Edinburgh. We don’t only cover Edinburgh, we cover East Lothian, Midlothian, West Lothian, Scottish Borders, and Fife.

“The support is excellent. Our system is continually improving. We have no hesitation in recommending their services and value for money.”

Arif Sheikh, Restaurateur

Who we work with.

We support businesses across many sectors, including:
Construction systems that keep projects on track. Professional services, solicitors, insurers, accountants who need secure and compliant IT. Healthcare and medical systems that meet strict data protection standards. Businesses of all kinds from 5 users upwards, needing cost-effective, reliable IT, our Managed Support in Edinburgh packages are ideal for you.

Get Started Today

We offer a free initial meeting to discuss your IT needs and see if we are the right fit for your business.

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